The right expertise. The right partners. Accountable performance.
At Michael Poorman & Company, we don’t believe great management means trying to know or do everything ourselves.
It means knowing who belongs at the table, setting clear expectations, measuring performance, and bringing the right expertise to your community when it matters.
Selected Carefully. • Measured Consistently. • Held Accountable.
Leadership doesn’t mean being the expert in everything.
That’s why MPC has developed and maintains a network of proven business partners across the disciplines our communities depend on most.
Our role is to bring the right expertise together, establish expectations, create visibility, and keep responsibility moving.
Selecting a business partner is only the beginning.
MPC uses a simple Red • Amber • Green Vendor Performance Framework to evaluate performance and identify what’s working — and where attention is needed.
Performing
Meeting or exceeding expectations.
Watch
Attention, clarification, or improvement needed.
Action Required
Corrective action, competitive review, or replacement may be appropriate.
A long relationship can be valuable. But longevity never replaces accountability.
Was the work done right?
Are they there when needed?
Do they do what they said?
Is the community receiving appropriate value?
Do they keep everyone informed?
Quality • Responsiveness • Reliability • Value • Communication
Reserved for business partners demonstrating sustained, exceptional performance across the MPC Vendor Performance Framework.
No vendor earns permanent status. Performance is continually evaluated.
The purpose of a high-performing business partner network isn’t to make management’s job easier.
For your Board, that means:
Fewer vendor escalations. • Greater performance visibility. • Problems surfaced earlier. • Better-informed decisions. • Stronger accountability.
And ultimately:
Select Carefully. • Measure Consistently. • Hold Accountable. • Keep Improving.
